From the results of the Importance and Performance Analysis (IPA) 2021 Data Needs Survey at PST Pakpak Bharat Regency, it is known that there are still four service indicators that are in the low priority category. Which means that these four indicators are of good value, but there is still room for improvement so that they can produce more optimal and satisfying services. The four indicators are:
- Ease of service requirements
- Ease of procedure
- Compatibility of completion time
- Infrastructure
Recommendations for service improvement that will be carried out by BPS for Pakpak Bharat Regency regarding the 4 (four) indicators are as follows:
Serving data requests via email or without coming directly to PST BPS Pakpak Bharat Regency. The maximum service time is 5 (five) working days after the data request is sent
Serving data requests via WAG
Serving statistical consultation via WAG/Tel
Serving requests for data/statistical consultations directly by PST officers for 5 (five) working days without delay. Data consumers who come directly to PST simply indicate their identity and purpose of arrival. The staff will serve you well.
Announce on social media (facebook/Instagram) about service SOPs/service reviews and service schedules
Make a name and schedule on duty for PST officers and display them at the reception desk
Monitoring and evaluation of PST officers so that they can serve quickly, accurately, and easily are carried out by the IPDS function on a regular basis
Sending the results of data releases to the WAG leadership of the OPD periodically.
- Compatibility of Completion Period
Data consumers make suggestions / input on the quality of data service time either through the suggestion box in the PST or via email. Will be socialized on social media and website
Every day the IPDS function monitors and evaluates suggestions/inputs from data consumers and is followed up on a regular basis
The IPDS function creates a schedule matrix for the completion of each incoming data request, either by direct mail or email
- Facilities and infrastructure
Provide a special computer (PC) for library services in the PST room. Every visitor can access data on a PC guided by a PST officer
Providing guest chairs for visitors who will do statistical consultations
Providing avenues for people with disabilities
Providing toilets for visitors
Providing a prayer room for Muslim visitors
Make a Service SOP on the PST wall
Acrylic Paste Integrated Statistical Service System
Create an acrylic library of rules poster
Providing luggage storage for visitors
Provide tables and chairs for visitor registration and be served by the registration officer
Provide tables and chairs for PST officers
Make labels on walls and library shelves
Creating data in infographics and pasting them in the library
Provide suggestion box and customer satisfaction box in PST room
